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EU DORA Third-Party ICT Services Schedule: Clauses for Financial Entities on Security, Incident Reporting, Audit/Regulatory Access, Subcontracting, Data, Business Continuity, Threat-Led Testing, Exit and Critical/Important Functions

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DORA SCHEDULE 1 Definitions and interpretation

This Schedule prevails where inconsistent, without limiting stricter Supplier duties or stronger Customer rights.

Permitted Locations: Services and Customer Data handled only in agreed locations; 30 days’ written notice for any change.
Customer Data: protected to Industry Practice for availability, authenticity, integrity and confidentiality; treated as confidential.
Access/return: on termination, expiry or Supplier failure, data must be retrievable/transferable in accessible formats and securely erased within set times.
Service Levels: meet defined KPIs/metrics; tighter targets where critical or important functions apply.
ICT Incidents: notify within 24 hours; provide information and assistance for regulatory reporting.
Co‑operation and compliance: fully engage with Regulatory Bodies; provide requested information; maintain LEI/EUID; attend security awareness and digital operational resilience training.
Critical ICT third‑party designation: if designated and not EU‑established, create an EU subsidiary within 12 months.
Termination: immediate rights for serious breaches, material risk shifts, ICT risk weaknesses, or ineffective supervision.
Continuity and security: maintain and test BC/DR plans; robust controls; report vulnerabilities; support threat‑led penetration testing where required.
Monitoring, audit, exit and subcontracting: allow ongoing monitoring and Appointed Auditors’ access; provide exit assistance; manage Subcontractors, notify Material Changes, permit objection/termination; ensure equivalent security, continuity, audit rights and LEI/EUID...

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Web page updated on 22/05/2026

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