Jurisdiction(s):
United Kingdom

Related legal acts

Key definition

Outsourcing definition

What does Outsourcing mean? Outsourcing is the engagement of a third-party supplier to perform functions or services that would otherwise be carried out in-house, with the instructing organisation (including law firms and in-house legal teams) retaining responsibility for the outcome, client care and regulatory compliance. The term is descriptive rather than a single statutory concept, although sectoral rules define it for specific purposes (for example, FCA/PRA and Central Bank of Ireland rules on material outsourcing; SRA Standards and Regulations and law society rules on supervision, confidentiality and client notification). Typical features include an outsourcing agreement or master services agreement setting service levels, governance, audit...

Comprehensive Outsourcing Agreement (Long Form): Services, Service Levels, Change Control, Data Protection (UK GDPR), TUPE, Benchmarking, Step-in, Disaster Recovery, Parent Company Guarantee and Termination Assistance

Published by a LexisNexis TMT expert

Precedents

This agreement is entered into on [ date ].

Parties

[ Customer ], a company incorporated in [ England ] with registered number [ company number ], whose registered office is at [ address ] (Customer); and
[ Supplier ], a company incorporated in [ England ] with registered number [ company number ], whose registered office is at [ address ] (Supplier).

Each of the Customer and the Supplier is a party; together, the Supplier and the Customer are the parties.

BACKGROUND

The Customer intends to delegate to the Supplier the delivery and oversight of its [ describe function ] services.
At present, the Customer’s needs are met [ internally OR by an associated company ] [ by insert name of existing supplier ].
The Supplier has expertise in designing, developing and deploying [ describe function ] services and has accepted responsibility for delivering and managing the relevant elements of the Customer’s functions.
The Customer issued a request for proposal (RFP) on [ date ], and the Supplier submitted its response to the RFP (Response) on [ date ]...

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Vik Khurana

Bristows

Vik specialises in all aspects of commercial technology law, including strategic sourcing, technology-based transactions, software development and licensing, cloud computing, digital strategy, e-commerce, IP/IT aspects of corporate transactions, and other arrangements involving the use or exploitation of IP and technology. In addition, he has a growing practice in emerging disruptive technologies such as digital health and Artificial Intelligence, advising both high-growth and established businesses as they develop, deploy and scale new products and services in the market.Vik acts for clients in a diverse range of sectors, including technology, media, government, healthcare and financial services. Having spent significant time seconded to clients – including a global energy company and the Singapore arm of a major telecommunications provider – Vik has a keen understanding of the needs of clients’ legal and business teams, and regularly leads complex and strategic technology...

Anneke Pol

Bristows

Anneke joined Bristows as an associate in November 2021 and is part of the commercial technology team. She works directly with clients’ commercial, legal and technical teams to ensure business priorities are reflected in robust, large contract documentation and that complex IT projects are carefully documented against client requirements.Anneke’s experience ranges across procurement, software licensing, outsourcing projects, intellectual property commercialisation, and IT project contracting. Her practice extends across a range of industries including life sciences, technology, telecommunications and data security and management.Anneke is a regular host of The Roadmap, Bristows’ technology law podcast, which deep-dives into the digital transformation trends that are re-shaping modern businesses. Anneke also commentates on the legal aspects of technological innovation, such as Generative AI, and was recently invited to deliver a talk at OpenUK’s “Open Technology for Sustainability”....

Web page updated on 22/05/2026

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