Jurisdiction(s):
United Kingdom

Related legal acts

Key definition

Outsourcing definition

What does Outsourcing mean? Outsourcing is the engagement of a third-party supplier to perform functions or services that would otherwise be carried out in-house, with the instructing organisation (including law firms and in-house legal teams) retaining responsibility for the outcome, client care and regulatory compliance. The term is descriptive rather than a single statutory concept, although sectoral rules define it for specific purposes (for example, FCA/PRA and Central Bank of Ireland rules on material outsourcing; SRA Standards and Regulations and law society rules on supervision, confidentiality and client notification). Typical features include an outsourcing agreement or master services agreement setting service levels, governance, audit...

Outsourcing Services Agreement (Short‑Form): TUPE Transfer, Data Protection (UK GDPR), Compliance (anti‑bribery, modern slavery), Audit, IP, Charges, Service Levels, Change Control and Termination Assistance (England and Wales)

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Precedents

This agreement is entered into on [ date ]

Parties

[ Customer ], a company incorporated in [ England ] under registered number [ company number ], whose registered office is at [ address ] (Customer); and
[ Supplier ], a company incorporated in [ England ] under registered number [ company number ], whose registered office is at [ address ] (Supplier),

Each of the Customer and the Supplier is a party and, together, the Customer and the Supplier are the parties.

BACKGROUND

The Customer intends to outsource the delivery and management of its [ describe function ] services to the Supplier.
The Supplier is skilled in the design, development and implementation of [ describe function ] services and has accepted responsibility for providing and managing the relevant portion of the Customer’s functions.
The Supplier has agreed to supply the Services to the Customer on the terms and conditions set out in this Agreement...

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Toby Crick

Bristows

Toby Crick is a partner in Bristows LLP’s top ranked IT, digital and outsourcing group. The primary focus of Toby’s work is on technology, communications and outsourcing projects where he has acted on both the client and supplier side in sectors such as financial services, telecommunications and life sciences. Toby also advises on other complex commercial transactions and he has particular expertise in deals involving the use and exploitation of technology and intellectual property. Recent projects Toby has worked on include a number of international outsourcing deals (covering North America, Europe and Asia-Pacific operations) and advising a range of clients on their ‘digital transformation’ projects, covering matters as diverse as procuring software and services to ensuring that new apps enabled by such projects comply with relevant healthcare, data and financial services regulatory requirements. Toby has also gained in-depth experience of advising clients on...

Adrian Sim

Bristows

Adrian is an information technology specialist who has considerable experience advising clients in a range of commercial IT and telecommunications transactions. He joined the IT practice at Bristows in 2008 from the non-contentious IP and technology group of a large Australian law firm. Adrian's experience across a range of industries has seen him leading and negotiating high profile IT procurement, outsourcing and systems integration projects. Acting for both customers and suppliers, Adrian has been involved in significant technology deals including Australia's largest private sector IT & T outsourcing project. Adrian's recent work has involved advising clients on business transformation and BPO outsourcing transactions, and also complex system development and integration projects in both the public and private sector. His broad experience has also seen him involved in leading various technology projects from procuring business critical IT platforms and applications, to technology...

Web page updated on 22/05/2026

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