Jurisdiction(s):
United Kingdom

Key definition

Flexible working definition

What does Flexible working mean? Flexible working describes working arrangements that vary where, when or how work is done to meet business and employee needs. Typical models include part‑time work; job sharing; term‑time or seasonal schedules; flexitime; compressed or staggered hours; annualised hours; and home, remote or hybrid working. Across the UK and Ireland the phrase is descriptive rather than a single legal status. In England & Wales and Scotland, employees have a statutory right to request flexible working under the Employment Rights Act 1996 (as amended), applied with the Acas Code of Practice. It is a right to request, not to obtain: employers must handle...

Statutory flexible working requests: short-form employer policy and procedure template (eligibility, process, refusal grounds, appeal)

Published by a LexisNexis Employment expert

Precedents

1 Introduction

1.1 This document clearly explains our approach to dealing with requests from qualifying employees to alter their existing employment terms and conditions.
1.2 This policy is provided for guidance only and is not incorporated into your Contract of employment; we may change it at any time. It summarises the rights employees have under law, but is intended as a brief overview only and not a full statement of your rights. Please contact [ the HR department ] if you have any questions at all about your entitlement.
1.3 This policy applies solely to employees and, in some cases, to Agency workers. It does not extend to Consultants [ , contractors ] [ , volunteers ] [ , interns ] or casual workers.
1.4 [ If you want to request to opt into hybrid working, which means staff attend the workplace for part of their working time and work remotely from home (or elsewhere) for the remainder of their working time, please see our Hybrid working policy, which explains the process to follow in those circumstances. ]

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Web page updated on 22/05/2026

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