Jurisdiction(s):
United Kingdom

Key definition

Manager definition

What does Manager mean? In legal practice, a manager is an individual who sits on the governing body of a law firm or other authorised legal services business and shares ultimate responsibility for its management, strategy and regulatory compliance. In practical terms, this usually means a partner in a partnership, a member of an LLP, or a director of an incorporated practice. In England and Wales, manager is a defined term in the SRA Standards and Regulations (SRA Glossary 2019), aligned with the Legal Services Act 2007. Managers of authorised bodies (including ABSs) generally require SRA approval and carry personal regulatory duties, such as ensuring...

UK Product Safety and Recall Response Teamsheet: Internal and External Contacts Template

Published by a LexisNexis Commercial expert

Precedents

1 Internal team

Product Safety Lead [Name/contact details]; heads safety; ensures recall records.
Product Manager [Name/contact details]; accountable for products.
R&D/Design [Name/contact details]; leads R&D/design; ensures traceability.
Production [Name/contact details]; person(s) leading production.
Quality Assurance [Name/contact details]; QA and risk; market surveillance.
Purchasing [Name/contact details]; procures raw materials, components or finished goods.
Distribution [Name/contact details]; liaises with distributors/wholesalers.
Sales [Name/contact details]; consumer sales; customer traceability.
Customer Relations [Name/contact details]; handles queries, concerns and complaints.
Logistics [Name/contact details]; transport, storage and disposal for corrective action.
Communications [Name/contact details]; PR, media and external communication.
Legal and Compliance [Name/contact details]; regulatory/standards compliance; regulator liaison; liability/insurance.
Finance [Name/contact details]; financial decisions.

2 External team

Trading Standards Contact [Name/contact details]; main contact at Trading Standards/other market surveillance authority.
Distributor/Producer Contacts [Names/contact details]; supplier and commercial customer contacts.
Product Safety Advisor (Technical) [Name/contact details]; external testing, if applicable.
Product Safety Advisor (Legal) [Name/contact details]; external legal advisors, if applicable.
Trade/Industry Association(s) [Name/contact details]; key association contacts, if applicable.
Insurance Contacts [Name/contact details]; brokers/insurers for liability and recall cover.
Crisis Management/PR contacts [Name/contact details]; trusted crisis/PR providers, if applicable.
Product Recall Specialists [Name/contact details]; trusted corrective action/recall providers where not in house.

...

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David Kidman

Simmons & Simmons

David specialises in resolving product liability disputes, and advising on product recalls. Complementary to this, he is experienced in handling recovery claims (domestically and internationally), regulatory investigations, insurance policy coverage issues, group litigation, and jurisdiction disputes. He is ranked in Chambers & Partners and Legal 500 for Product Liability: Defendant work, and recognised as having “great knowledge of product liability claims” (Legal 500 2021), “a highly regarded commercial approach” and being a “go-to lawyer for insurers, and their insured clients” (Chambers & Partners 2021). David routinely advises producers, distributors, retailers and their insurers on a range of product types, such as medical devices, automobiles, toys, and electrical goods. He has particular expertise in the life sciences, tech, food & drink, and retail sectors. He is experienced in robustly defending claims and navigating complex expert evidence, while upholding the reputation of his clients and finding...

Emma Spence

Simmons & Simmons

Emma specialises in product liability matters, including property damage and injury claims, and the policy indemnity issues which are frequently associated with those claims.She often works with manufacturers, distributors and retailers, and their insurers, from a range of sectors, including retail, food and drink, life sciences and the construction industry. She also has expertise in handling product recall claims and related regulatory investigations.She commonly deals with claims which involve international supply chains and regularly provides advice in relation to the jurisdictional challenges which these claims can present.In addition to product liability matters, she handles a range of property damage claims typically involving fire or escape of water within residential or commercial premises.She is well versed in dealing with the policy indemnity issues which often accompany public and product liability claims. She advised in relation to financial loss extensions, considered the concept of...

Emily Crouch

Simmons & Simmons

Emily is an associate in the Insurance & Construction Group, specialising in product liability disputes. She has a range of experience in product recall processes, including managing initial complaint investigations, notifying trading standards, coordinating expert evidence collection, and pursuing recovery actions. Emily assists in providing practical and strategic advice to clients navigating complex product recall scenarios. ...

Web page updated on 22/05/2026

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