SLA Property Occupation: EPC Requirement and Separate Licence/Lease

Published by a LexisNexis Property Disputes expert

Q&As

A service level agreement (SLA)

A service level agreement (SLA) commonly applies when a business or individual agrees to deliver IT, telephony, or comparable support services as required. Typically, such services are performed by employees stationed either at the provider’s own offices or at the customer’s premises. In the normal run of things, the customer will not need assistance outside standard office hours and, as a consequence, no accommodation is provided for those offering the support during such periods. Even so, the agreement will, in most cases, contain explicit authority for relevant personnel to lawfully enter the customer’s premises for the purpose of delivering the service. If that authority is not set out expressly, it will probably be implied so that the arrangement retains commercial viability. In the present situation, it appears to be contemplated that the individuals delivering support will hold a right to occupy the customer’s premises. The first matter to be resolved is the nature of that right of occupation. A lease only comes into being where exclusive possession is granted...

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Web page updated on 10/06/2026

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